MEDIA ALERT - Black Hills Energy Warns Customers of Scam Attempts

Cheyenne, Wyo. – Nov. 12, 2020--Black Hills Energy has received reports from customers of attempted scam calls where the customer is told their bill is delinquent and service will be disconnected. We urge customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy at 1-888-890-5554 to verify employment. Calling local law enforcement is also an option.
The scammers are using several telephone numbers and using technology that disguises their number and may even mimic a Black Hills Energy. They may be calling customers several times hoping someone will answer the phone and may ask for the home address of the customer. 
Cautionary tips:

  • Don’t give in to a high-pressure call seeking personal information – if someone calls claiming to represent your local utility and they demand immediate payment or personal information, hang up and call the customer service number on your utility bill: 888-890-5554.
 
  • To verify whether an employee was dispatched to your location, call your utility using the number on your bill or the company’s website (888-890-5554). Black Hills Energy employees wear shirts with a Black Hills Energy logo, carry a company-issued photo ID and drive logoed vehicles. Employees will gladly wait outside while you call the company to verify their identity.
 
  • Do not provide your Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.
 
  • We realize that due to possible extended periods of isolation, customers may face financial hardships effecting their ability to timely pay their energy bills. Please visit www.blackhillsenergy.com to explore options to assist in those hardships.
 
Media Contacts:
 
Black Hills Energy
Michael Howe                          (307) 261-3254
                                                Michael.howe@blackhillscorp.com
 
Laurie Farkas                           (307) 256-2301
                                                laurie.farkas@blackhillscorp.com
 
 
24-Hour Media Assistance        888-242-3969
 
Black Hills Corporation
Black Hills Corp. (NYSE: BKH) is a customer focused, growth-oriented utility company with a tradition of improving life with energy and a vision to be the energy partner of choice. Based in Rapid City, South Dakota, the company serves 1.28 million natural gas and electric utility customers in eight states: Arkansas, Colorado, Iowa, Kansas, Montana, Nebraska, South Dakota, and Wyoming. More information is available at www.blackhillscorp.com.
 

To build a vibrant, prosperous business environment by providing integrated services and resources to members.

Contact Us:

500 North Center Street – Casper, WY 82601
PO Box 399 – Casper, WY 82602

307-234-5311

information@casperwyoming.org