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Receptionist/Account Representative-Sage Primary Care

Wyoming Medical Center
Job Description

At Wyoming Medical Center, patients are our top priority. As a pivotal partner within the health care delivery team, the Account Rep will ensure the delivery of quality patient care, both individually as well as through leadership and delegation to other team members. The Account Rep understands and adheres to the standards and recommended practices of applicable professional organizations. She/he constantly guards, protects, and provides the patient with advocacy during all procedures. She/he acts as mentor/instructor and specialty resource. She/he is highly motivated, specialized, and professional in responding to all situations.

  • Performs patient interaction/greeting.
  • Maintains front reception area.
  • Performs patient check-in.
  • Performs new patient registration.
  • Ensures insurance card input and updating.
  • Answers phones.
  • Processes postal mail, bin, and outside box.
  • Performs shipping and receiving functions.
  • Maintains and builds physician calendars.
  • Reschedules patients as needed due to physician absences.
  • Maintains on-call scheduling.
  • Maintains wait list.
  • Sends out sympathy cards.
  • Performs and demonstrates competency in the Medical Receptionist role.
  • Demonstrates exemplary phone communications. Demonstrates exemplary customer service skills with internal and external customers.
  • Arranges for accurate, efficient, and orderly registration of clients.
  • Maintains par levels of unit office supplies and forms.
  • Ensures accurate and comprehensive patient information is collected and entered into the computer system and that all registration forms are completed.
  • Acts in the role of preceptor and/or mentor for new employees.
  • Facilitates and/or provides training (including orientation) to new employees.
  • Demonstrates knowledge of medical terminology.
  • Assures that all statements and forms are completed accurately and comprehensively.
  • Maintains the cash drawer at the designated amount.
  • Is responsible for responding to medical records requests.
  • Is responsible for the appropriate release of information from medical records.
  • Is responsible for protecting patient confidentiality, answering verbal or written inquiries, updating patient and account information, coordinating requests for medical record information and completing reports as directed.
  • Maintains acceptable quantity of appointments scheduled as available.
  • Assists with special projects as assigned.
  • Verifies patient information including address, phone number, and insurance.
  • Completes errands and reports as assigned.
  • Collects time of service payments and patient payments made in office.
  • Posts patient payments.
  • Runs reports of payments posted and balances deposits.
  • Prepares daily bank deposit.
  • Obtains Pre Certifications/Authorizations as assigned
  • Performs other duties as assigned.
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